Part A: Describe a relationship that can be modeled by the function represented by the graph, and explain how the function models the relationship.
Part B:
Identify and interpret the key features of the function in the context of the situation you described in part A.

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%