After collecting the data, Christopher finds that the total snowfall per year in Reamstown is normally distributed with mean 94 inches and standard deviation 14 inches. What is the probability that, in a randomly selected year, the snowfall was greater than 52 inches? Use the empirical rule.

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%