Three times a number, subtracted from two equals twice the number, added to 27.find the number

It says factor each expression completely 8y+48

Ineed no it anyone can see this

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%