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Mathematics, 23.01.2020 00:31 anna40794
Awireless service provider has a support center customers can call to get questions answered about their cell phone accounts. the manager in charge of the support center has recently conducted a study in which she surveyed 2,300 customers. the customers who called the support center were transferred to a third party who asked the customers a series of questions.
a. indicate whether the data generated from this study will be considered cross-sectional or time series. explain why.
b. one of the questions asked customers was approximately how many minutes they had been on hold waiting to get through to a support person. what level of data measurement is obtained from this question? explain.
c. another question asked the customer to rate the service on a scale of 1-7, with 1 being the worst possible service and 7 being the best possible service. which level of data measurement is achieved from this question? will the data be quantitative or qualitative? explain.
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