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Mathematics, 17.12.2019 06:31 Jana1517

An office that dispenses automotive license plates has divided its customers into categories to level the office workload. customers arrive and enter one of three lines based on their residence location. model this arrival activity as three independent arrival streams using an exponential interarrival distribution with mean 10 minutes for each stream, an arrival at time at 0 for each stream. each customer type is assigned a single separate clerk to process the application forms and accept payment, with a separate queue for each. the service time is unif(8, 10) minutes for all customer types. afer completion of this step, all customers are sent to a single, second clerk who checks the forms and issues the plates. in case if any document is missing or made a mistake in filling the documents, these customers are sent to a separate desk to complete the missing parts. the percentage of the customers who have missing document ls 5% end completing this job at this desk takes a tri(2, 4, 6) minutes. after completing this job at this desk the customers redirected to the plate issuing desk again to complete their operations. the service time for this activity is unif(2.65, 3.33) minutes for all customer types. develop a model using arena syntax and enter the data in each model chart. (25 marks) prof. m, özhavrak

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