In a certain lottery, an urn contains balls numbered 1 to 26. from this urn, 5 balls are chosen randomly, without replacement. for a $1 bet, a player chooses one set of five numbers. to win, all five numbers must match those chosen from the urn. the order in which the balls are selected does not matter. what is the probability of winning this lottery with one ticket?

Grace is a 70-year old woman who paid the utility bill online for the first time. she called her bank's customer service center to make sure she had done the transaction successfully. but the voice recording repeatedly played a message that all representatives were busy, which irked grace. which factor would make grace not recommend the bank to others? a. absence of technology b. lack of accessibility c. lack of financial products d. poor reputation