Solve the quadratic equation using factoring

Use the quadratic formula to solve the equation. if necessary, round to the nearest hundredth. x^2 - 20 = x a. 5, 4 b. -5, -4 c. -5, 4 d. 5, -4

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%

I'm confused on how to solve the triangle. can someone me ?