Which option identifies the step in the consultative sales process represented in the following scenario? Manuel is a tractor supply salesman who has Ohio, Illinois, and Michigan as his territory. He travels from farm to farm, often lending a hand when farmers are baffled by malfunctioning equipment.

look for opportunities to help by providing knowledge or expertise

ask potential customers about their goals, plans, and needs

research potential customers’ wants and needs

qualify the prospect to determine if he or she is a good fit for the products

Which statement in the passage best reflects sumer's opinion of the dred scott decision? a."i speak what cannot be denied." b."[the] judgment was sustained by a falsification of history." b."the opinion was more thoroughly abominable than anything history." i speak what cannot be denied when i declare that the opinion of the chief justice in the case of dred scott was more thoroughly abominable than anything of the kind in the history of courts. judicial baseness reached its lowest point on that occasion. you have not forgotten that terrible decision where a most unrighteous judgment was sustained by a falsification of history. -charles sumner, 1865