Background: When working with a transgender patient, ask the patient privately which pronouns the per- son prefers. Make sure to add this information into the patient’s health record for future reference.
Scenario: You are rooming Crystal Green. You can see that she has expertly applied her makeup, has long
red fingernails, long blonde hair, and is wearing three-inch heels. You are surprised to see that her birth
gender is male. This is the first time you have roomed a transgender patient. You are uncomfortable in this
situation because you have strong personal beliefs that birth gender should be maintained throughout a
person’s life.
Directions: Role-play the scenario with a peer, who will be the patient. You need to obtain a brief medical
history on this patient (e. g., chief complaint [the main reason for the visit], allergies, the pregnancy history,
and the current medications). Your peer (patient) should make up any information required. Use feedback
techniques to obtain her information and respond to her nonverbal communication. Demonstrate empathy,
active listening, and nonverbal communication