tell us more effective communication techniques that you have learned in this book to help the receptionist to gather more information about Alice sickness ​

1.)dr. natterson- horowitz came to realize that their isn't much of a difference between animals and humans. just like humans, animals can suffer from illnesses and diseases like breast cancer, self injury, anxiety, and many more. she also discovered how they even treated and performed surgical procedures on animals just as if the animal it self were human. the los angeles zoo called dr. natterson- horowitz because they knew that she was a doctor and that  she would be able to recognize what was wrong with the gorilla. they knew that humans and gorillas were similar, so instead of calling another veterinarian, they called a doctor.

Habit 1: be proactive  habit 2: begin with the end in mind  habit 3: put first things first  habit 4: think win-win  habit 5: seek first to understand, then to be understood  habit 6: synergize  habit 7: sharpen the saw 

Answerbasal cell carcinoma;