I need help for this ?

1.critical thinking skills_ the ability to evaluate and solve problems

2.empathy _ placing yourself in the shoes of someone else

3. detailed oriented_ the ability to pay attention to minute aspects of a task

4. flexibility _ the ability to adapt to ever changing situations

6. self motivation_ having the initiative to work without supervision

7. professionalism_ showing respect and courtesy to staff and patient

8. attitude_ having a positive and caring appearance

9. integrity_ honesty, reliability and dependability

10. diplomacy _ the ability to communicate in a non offensive manner

11. team member _ taking on additional job responsibilities to assist other staff members

answer is b

  a   having low self-esteem

  b   having abusive family members

  c   having poor school attendance

  d   having friends who discuss gang life

living torture and being abused makes one not mind harming other people.

and also not being supported and abusing one turns one into this state.