Which term describes a method for dealing with conflict to prevent it from becoming worse?
a. proactive discussion
b. conflict resolution
c. conflict deflection
d. preventative conflict

The correct answer is B.

Conflict resolution is used when there is a conflict taking place and the situation needs to be resolved in a peaceful manner where both sides reach a satisfactory decision about whatever the matter is at hand that is causing the conflict. Conflict resolution involves using certain skills and tactics to end matters in the best, quickest and safest way possible.

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