which action is appropriate during the "stating agreement" step of conflict resolution?
a. one person should be chosen to interpret the agreement
b. the agreement should be written and approved by a third party
c. the agreement should be a verbal contract
d. both parties should check the agreement to see if it is working
which action is most important when two people are "finding ground" during conflict resolution?
a. identify important facts and issues on both people can agree
b. identify reasonable compromise both people can make to reach an agreement
c. evaluate shared history and analyze past behavior in conflict
d. agree to listen to each person's point of view with an open mind
how should one resolve conflict, using conflict resolution strategies?
a. without fighting or name-calling
b. through the use of a mediator
c. by proactively avoiding all conflict
d. through the use of body language
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