Mrs. Kim becomes very upset when the doctor prepares to give her boy a vaccination without first consulting with her. Mrs. Kim then begins yelling at the doctor. How could the doctor use critical thinking and interpersonal skills to resolve this conflict?
The doctor should continue giving the child the vaccine and ignore Mrs. Kim’s yelling.
The doctor should discuss Mrs. Kim’s concerns about vaccinations with her, help her see the benefits, and maintain a positive attitude.
The doctor should tell her that he can call child protective services and have them explain why she should vaccinate her child.
The doctor should respect the mother’s wishes and never give her daughter any vaccinations, but he should show his disapproval.