Kayla’s sister, Jenna, has just come into the kitchen yelling. Jenna is very upset about an incident that happened at school. Jenna believes that Kayla and her best friend, Valentina, are responsible for spreading a rumor about her. Kayla does not like the accusation, but she can see that her sister is very emotional about the situation, and she does not want to escalate the argument. What steps can Kayla take to communicate effectively in this situation? Check all that apply.
A. tell Jenna she does not have the facts
B. maintain eye contact
C. leave until Jenna calms down
D. remain quiet until Jenna is finished
E. stay relaxed but attentive