When choosing where to eat lunch, Veronica's major service criterion is speed: being seated promptly and served her meal quickly. For Veronica, is the most important of the five service quality dimensions.

D. Responsiveness

Explanation:

The five dimensions of service quality are

1. Tangibility

2. Reliability

3. Responsiveness

4. Assurance

5. Empathy

In this case, for Veronica, responsiveness is the most important. Responsiveness describes how quick and willing you are in helping consumers/customers and providing prompt service. It emphasizes on quick, rapid and instant response. Here, veronica wanted to be served her meal quickly. Responsiveness is the service quality dimension that put that which is promptness into consideration.

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