What type of prevention seeks to minimize the severity of the illness or the damage due to an injury-causing event once the event has occurred?
a) primary prevention
b) secondary prevention
c) tertiary prevention
d) quaternary prevention

Ori works at a flower shop in her town. when customers come in to purchase flowers as gifts, lori takes the time to really listen to their needs so she can recommend the perfect bouquet to them. as a result, lori's customers leave happy and return to this shop whenever they need to give a gift. lori's co-workers like her because she gets along with everyone and compliments them on the bouquets they have put together. what workplace habit does lori demonstrate?