Exercise 3
1. keep a journal every day for a week. in this journal, be aware of just
one person who might have a problem. can you identify the level of
need? how about your own problems? can you identify the levels of
need and the responses?
2. be aware of roadblocks to communication that you create or that you
observe in other conversations. make a note of these in your jour-
nal and identify how the roadblock could be changed to a
response.
to be successful in these exercises, you will probably need to review daily
the material in this chapter that identifies levels of need and roadblocks.