You are completing a pffs plan sale to mr. west who is new to medicare and prefers to be contacted by telephone. as you are finishing up, what should you tell him about the next steps in the enrollment process?
choose one answer.

a. you should not include mr. west’s phone number on the enrollment form in case he is on the “do not call” registry.

b. you need to get mr. west’s phone number and include it on the enrollment form because the pffs plan will contact him once the organization receives the enrollment form and will ask about the quality of your service. you should not discuss the phone call with mr. west to avoid influencing his answers.

c. you need to ask mr. west a few final questions to ensure he understands the nature of the plan and really wants to enroll. you also should tell mr. schmidt that after you leave, he should not answer any questions about his enrollment in the plan because it could result in a disenrollment.

d. you need to get mr. west’s phone number and include it on the enrollment form because the plan must call him after you leave to ensure that he understood the nature of the pffs plan he selected and to verify his intent to enroll.