As mary ramirez, the medical assistant, escorts the first patient into the exam room, she notices that the room is disorganized and that there is evidence of the last patient from the day before. mary needs to take the patients vitals and notices that the blood pressure cuff is missing so she leaves the room to find it. how can this situation be prevented in the future?

Ori works at a flower shop in her town. when customers come in to purchase flowers as gifts, lori takes the time to really listen to their needs so she can recommend the perfect bouquet to them. as a result, lori's customers leave happy and return to this shop whenever they need to give a gift. lori's co-workers like her because she gets along with everyone and compliments them on the bouquets they have put together. what workplace habit does lori demonstrate?