Which is not a way to improve patient satisfaction

One hospital ceo insists on including performance data in the hospital’s annual report. “we do very well on most measures, except for one or two, but we put those in anyway,” she says. “we want to hold ourselves accountable.” does this practice demonstrate effective or ineffective leadership?

Atampa surgeon, dr. floyd legatron, mistakenly removed the wrong leg of 52-year-old jameson kingsmith during an amputation procedure in june of 2009. apparently, a chain of errors led to the mishap, and the surgical team even realized their error halfway into surgery, but by that time it was too late, and the leg had to be removed.

When you aggregate your data, you need to remember a. you'll use this data to parents understand your work. b. everyone should end up looking similar in their development. c. you're looking at the whole group rather than each individual. d. the big picture represents your instructional practices only.