How can healthcare professionals achieve customer satisfaction in a patient care setting? by understanding the laws and organizational policies in place to ensure patient privacy by referring all patients concerns to a professional in the public relations office by being responsive to patients’ needs as well as being an effective member of the patient care team by talking to patients about their own positive and negative healthcare experiences

Latesha moore has a choice at work between a traditional health insurance plan that pays 80 percent of the cost of doctor visits after a $250 deductible and an hmo that charges an $8 co-payment per visit + a $20 monthly premium deduction from her paycheck. latesha anticipates seeing a doctor once a month for her high blood pressure. the cost of each office visit is $50. she normally sees the doctor an average of three times a year for other health concerns. comment on the difference in costs between the two health care plans and the advantages and disadvantages of each.