Answer the following exam style question: How does charles dickens use language to describe the city in “hard times” In your answer, you should: give your own impression of
the city; use 3-4 quotations to support your idea; explain how these
quotations have created your impression.

In an empty schoolroom, a dark-eyed, rigid man emphatically expresses to the schoolmaster and another adult his desire for children to be taught facts, saying that “nothing else will ever be of any service to them.”

In the industrial city of Coketown, a place dominated by grim factories and oppressed by coils of black smoke, the dark-eyed, rigid man—Thomas Gradgrind—has established a school. He has hired a teacher, Mr. McChoakumchild, whom he hopes will instill in the students nothing but cold, hard facts. Visiting the school, Gradgrind tests a pair of students by asking them to define a horse. Sissy Jupe, the daughter of a horse-riding circus entertainer, is unable to answer, but a pale young man called Bitzer gives a cut-and-dried definition that pleases Gradgrind.

Gradgrind’s philosophy of fact is intimately related to the Industrial Revolution, a cause of the mechanization of human nature. Dickens suggests that when humans are forced to perform the same monotonous tasks repeatedly, in a drab, incessantly noisy, and smoky environment, they become like the machines with which they work—unfeeling and not enlivened by fancy. The connection between Gradgrind’s philosophy of fact and the social effects of the Industrial Revolution is made explicit by two details in the first section of the novel. First, the narrator reports that when Gradgrind finds his children at the circus, “Tom gave himself up to be taken home like a machine.” By dulling Tom’s feelings and his sense of free will, his education has rendered his thoughts and actions mechanical.

the narrator is saying that the old lady made her feel uncomfortable. you know this because they say "i found that rather irksome", "perhaps it was her being so upright and trim", and "i don't think it was that, because i thought that quaintly pleasant." hope this !

i think that it is letter d.