Choose the best course of action for each of the following scenarios. A customer is angry and yelling because no one has been able to resolve an issue with her
product
As a customer service agent, you are responsible for requesting a replacement part for a customer who is
upset that his product needs one.
A customer is being rude to you and using off-color language. You respond
by
As a professional customer service agent, your ability to stay positive and focused on finding a solution
that satisfies the customer is known as
DONE

Select the correct text in the passage. which two lines in this excerpt from shakespeare's romeo and juliet foreshadow the tragic fate of romeo and juliet? friar laurence: so smile the heavens upon this holy act, that after hours with sorrow chide us not! romeo: amen, amen! but come what sorrow can, it cannot countervail the exchange of joy that one short minute gives me in her sight: do thou but close our hands with holy words, then love-devouring death do what he dare; it is enough i may but call her mine. friar laurence: these violent delights have violent ends and in their triumph die, like fire and powder, which as they kiss consume: the sweetest honey is loathsome in his own deliciousness and in the taste confounds the appetite: therefore love moderately; long love doth so; too swift arrives as tardy as too slow.

Ineed ideas for this essay something easy that i can do does anyone have any ideas on what i should write on for this 100 points ! write a procedural essay with media that is 1 ½–2 pages in length. clearly state your topic, and include all steps necessary to complete the procedure. you will submit your prewriting and planning documents along with your essay. need i only have 4 hours to do this

On her zoo blog, bindi describes the experience of walking the red carpet with her mum that evening, and the unmatched joy of what happened soon after. “all the categories came up, but then mine did! they said all these top actresses' names then my name! the guy said 'and the winner is . . ’ . . my heart stopped . . ‘bindi irwin! ’ i could not believe it, i won! i was amazed, in tears, i could hardly talk! i’ll never forget that great trip! ” what does the hyperbole in the excerpt the reader understand about bindi? she had a medical problem. she was extremely frightened. she became very excited. she won an important award.