In this passage from president kennedy's 1963 cilvil rights address, the phrase "heart of the question" most likely means what?

closer examination, however, finds the mcdonald's kind of job highly uneducational in several ways. far from providing opportunities for entrepreneurship (the lemonade stand) or self- discipline, self-supervision, and self-scheduling (the paper route), most teen jobs these days are highly structured — what social scientists call “highly routinized.”  

true, you still have to have the gumption to get yourself over to the hamburger stand, but once you don the prescribed uniform, your task is spelled out in minute detail.  

since it is asking for her reaction to elnora's trouble at school you can rule out any answers with a positive response (b). then you can rule out (d), this is because it does not show the mother's reaction but the daughter's response. that leaves you with two options (a) and (c), by looking at the options you can rule out (c) because it isn't referring back to elnora's issues at school.