Which statement is true?
a-it's important to be clear and specific about the product or service and what went wrong.
b-it's best to address your letter “to whom it may concern” so it reaches the right person.
c-the format of your letter is not important. what matters is what you say.
d-to save time, you should go directly to the top with your letter of complaint.

Read this excerpt from rudolfo anaya’s essay “take the tortillas out of your poetry.”tortillas and poetry. they go hand in hand. books nourish the spirit, bread nourishes our bodies. our distinct cultures nourish each one of us, and as we know more and more about the art and literature of the different cultures, we become freer and freer. . i don’t know anyone who doesn’t like to sample different ethnic foods, the breads of many many groups; just as many of us enjoy sampling books from different areas of the world. i travel to foreign countries, and i know more about myself as i learn more about my fellow human beings. censorship imposes itself in my path of knowledge, and that activity can be justified by no one. which of these changes would make this excerpt more argumentative? using words that affect the audience’s sense of trustusing less repetition of certain words and phrasesincluding words that address logic and reasonincluding words that are charged with emotion