Is this an example of a direct quote or paraphrasing?

in his book on google’s business strategy, john battelle states, “…google had more than its finger on the pulse of our culture, it was directly jacked into the culture’s nervous system” (2).

What do both in memoriam, a. h. h. and “the lady of shalott” by alfred, lord tennyson suggest about people’s relationships with others? people can remain united even in death. people are mysterious and can never fully know one another. separation from others can lead to pain and loneliness. people create barriers that can prevent them from forging ties with others.

Which option is the most relevant piece of evidence for this claim

Which best describes the tone in these lines "the fish"