I need your help guys

1. I have got a bit of a problem here= Making a complaint

2. I am afraid, I have to make a complaint= Making a complaint

3. Oh dear, I am sorry about that= Accepting a complaint

4. I'm afraid there's nothing we can do about it actually= Rejecting a complaint

5. I just don't know how to say it but,...= Rejecting a complaint

6. Look, I'm not really satisfied with the way you =Making a complaint

7. I'm afraid I can't any help= Rejecting a complaint

8. I'm so sorry about that. I promise that it won't happen again= Accepting a complaint

9. Well, I'm afraid there's nothing we can do about it.= Rejecting a complaint

10. I'm afraid there isn't much we can do about it= Rejecting a complaint

Explanation:

In the sentences above, a person making a complaint states his dissatisfaction with a particular person or thing. For example in the first sentence, the speaker clearly states that he has "a bit of problem".

When accepting a complaint, the person being complained to acknowledges the problem in question. For example, in the third sentence, the speaker apologizes for the problem, thus showing his interest in doing something about it.

When rejecting a complaint, there is an outright disproval. Sometimes, the speaker begins with an apology to douse the emotions of the tensioned recipient of the rejection.

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multiple settings

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novels have multiple settings. a setting is a place or surrounding when a main event or event takes place. not everything happens in just one scene or setting. yes, there can be one *main* setting, but there is definitely not just one. b is incorrect. novels do not have limited characters. there are many characters in a novel, depending on how many the writer wishes to add in. c is incorrect. there is not just a single theme. there are many themes. another word for "theme" is the subject. there can be many subjects and topics. once again, there are many, depending on however many the author wishes to add or include. d is incorrect. yes, novels *can* have no solutions, based on what the author would like. but typically, novels have a solution. the solution might be in "book 5", but there is normally still a solution.

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