1221 QUESTION 4
How would 'moments of truth' be applicable to Jacks' business context
Write a paragraph of 200 words about the cycle of service as it would apply to
Jack's context.
Jack decides to use recognition as a motivating factor to encourage his
employees to be productive. Provide THREE practical examples. (3 x 2) (6)
(18)
TOTAL SECTION B: 70
GRAND TOTAL: 100​

4.in those days the church was not merely a thermometer that recorded the ideas and principles of popular opinion; it was a thermostat that transformed the mores of society. •type of figurative language: •meaning of figurative language: •effect on tone and mood: •effect on audience: choose out of these: hyperbole, irony, historical question, paradox, allusion, metaphor, personification, symbolism and simile

Constructed response paragraph: after reading “the case for short words,” do you think the author makes a convincing case that short words are effective? explain your answer and support it with evidence from the selection.

Study the editorial cartoon mars probe by mike keefe. how does the alien with the baseball bat contribute to the effectiveness of the political cartoon? it suggests that aliens are like people because they play baseball, a human sport. it uses humor to show that unknown factors keep damaging the probes humans send. it shows how to cope with the surface of mars, which is rocky and full of craters. it exaggerates the size of the bat in relation to the mars probe in the cartoon.