The authors purpose in this passage most likely is to build suspense
introduce the main conflict
explain the moral
reveal characters thoughts

build suspense

Explanation:

glitch or non-saved account.

explanation:

i'm not personally a mobile user but one reason could be that it is either a glitch where it doesn't automatically log you in, or you have it so cant save your log-in information. i suggest you use the mobile app instead of using your web browser!

the narrator is saying that the old lady made her feel uncomfortable. you know this because they say "i found that rather irksome", "perhaps it was her being so upright and trim", and "i don't think it was that, because i thought that quaintly pleasant." hope this !