[a]1. Can any of us claim to truly understand the complexities?

faithful servants eumaeus and philaetius:

his ragged vest then drawn aside disclosed the sign conspicuous, and the scar exposed: eager they view'd, with joy they stood amazed with tearful eyes o'er all their master gazed:

these servants know ulysses by the scar he got when he was a child - so when he showed them the mark, they immediately knew this is truly their master and they hugged him, finally starting to believe his words.

there purpose is to entertain

i have a basic answer but if you want a more in depth