The question is incomplete, below is a possible match of the complete question:
Nikolas works in a shoe store as a salesperson. A teenage boy comes in looking for comfortable sports shoes because he is going on a hike.
He tells Nikolas he wants shoes that have Velcro straps. Nikolas shows him a wide variety of Velcro-strapped shoes, but the customer rejects
them because they don't feel comfortable. He asks for sports shoes with laces instead. Nikolas once again shows him a wide variety. The boy
is once again not satisfied and asks to see the Velcro-strapped shoes again. Nikolas is irritated but doesn't show his annoyance. What
customer service skill is Nikolas showing?
Nikolas is showing
A. Meekness
B. Patience
C. Persistence
The correct answer is Patience (B)
Explanation:
Patience is a very important customer service skill, especially when dealing with indecisive or angry customers. This has to do with not giving up or snapping at the patient even when they are taking longer than usual to make a decision. Nikolas demonstrates this skill, by bearing with the customer even with the indecision and back and forth movement.
