English, 15.12.2020 06:50 sandrahg3

In a claim rejection letter, Raul writes, “I can understand your disappointment. I am sorry that we cannot offer a suitable replacement for the faulty item.” Which goal for writing a negative message is he addressing? A.
Be future-looking.
B.
Be empathetic.
C.
Be clear.
D.
Be fair.
E.
Be professional.

Doing these so people can get extra points :)

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In a claim rejection letter, Raul writes, “I can understand your disappointment. I am sorry that we...