Why is a business letter preferable to a phone call?

a.
a business letter provides a record of the contact with all of the details.

b.
a business letter allows for a quicker response from the customer service department.

c.
a business letter is the only way businesses will respond to complaints these days.

d.
a phone call is preferable for all complaints.

A A business letter provides a record of the contact with all of the details. This is the correct option.

In matters of businesses, a letter will function as evidende of important information, for example a record of the contact . This will include all the information necessary to make a deal. It will be printed evidence. This cannot be done through a phone call. It is difficult to keep a record of the contact by phone.

These options are not right:

B.A business letter allows for a quicker response from the customer service department. ( The important issue is to keep printed evidence of the deal ; it is not a matter of getting a quick answer.)

C.A business letter is the only way businesses will respond to complaints these days. ( Complaints are not made through business letters but through letters of complaint. Besides, complaints can be made through the phone, too).

D-A phone call is preferable for all complaints. ( The focus is set on businesses not on complaints).

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