1. Write a paragraph about how to use a specific kind of self-service technology or machine. ( 100words)

The scientists have invented many machines which significantly have changed human's life. I opt for support from a self-service machine instead of a real person for three main reasons. First of all, self-service is faster. A problem that customers have when using an assisted service, is that they have to go somewhere to use it and have to wait in line in order to get the service they need. This might be due to the fact that there are not enough assisted service workers to help customers efficiently. Instead of wasting time waiting for someone to help with these tasks, customers can do these tasks by themselves and get the services they need in a shorter amount of time.. Moreover, with self-service, there’s less room for error. Even well-trained, experienced workers can make mistakes when interacting with the customers. For example, a common mistake that baristas make is mishearing the customer’s order, especially during rush hour, where baristas are trying to serve many customers in a short period of time. Mishearing a customer’s order can lead to orders being mixed up, and increases the number of irritated customers.However, with self-service, the margin of error shrinks significantly. Because the customer is the one in control of the transaction in self-service, the customer does not have to rely on an assisted service worker to make their transactions accurate. By doing it themselves, customers are taking charge of how they are using a service and are less likely to make mistakes when making a transaction. Last but not least, self-service creates a more personal experience. In the assisted service industry, a “one-size-fits-all” type of approach is used to help customers. All customers are treated exactly the same during transactions, not taking into account the different types of needs that each customer has. For example, some customers may want to skip steps if they feel that they have already done some steps in advance, such as confirming an address, which they had already updated a few days before. In conclusion, self-service technology brings many benefits in modern life.

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