Use your own initiative, think about what the expectations of the customer and your company may be. You are required to produce a customer service policy for the building services engineering company you work for. The business undertakes work for both property developers and private domestic customers. Provide a detailed policy on the pages below. Your policy should include: • an initial statement of the company’s commitment to how it deals with customers • simple paragraphs detailing the standards set for each aspect of the business and how those standards are going to be met; the standards identified must be achievable. Customer Care Policy for ABC Building Services Company 1. Policy statement 2. Business standards 3. Personnel requirements

Which two lines in this excerpt from arthur conan doyle's "the contest" suggest that emperor nero was ruthless? each choice is in brackets. [an hour later the shepherd was well on his way to his mountain home, and about the same time the emperor, having received the chaplet of olympia for the incomparable excellence of his performance, was making inquiries with a frowning brow as to who the insolent person might be who had dared to utter such contemptuous criticisms.] [“bring him to me here this instant,” said he, “and let marcus with his knife and branding-iron be in attendance.”] [“rumours! ” cried the angry nero. “what do you mean, arsenius? i tell you that the fellow was an ignorant upstart, with the bearing of a boor and the voice of a peacock.] [i have half a mind to burn their town about their ears so that they may remember my visit.”] [“i conquered! you are mad, arsenius. what do you mean? ”] [it is whispered that for once the great god pan has condescended to measure himself against a mortal.”]