Thesis on mice and men book not from e-Notes

Ineed on this app i was at ambitious but then all of the sudden i got put back to about 30 points. is there something i can do about this, because i lost all of my progress in this app.

Prior to researching, a writer should a. create an outline b. cite sources c. compose a draft d. create research questions select the best answer from the choices provided a b c d the answer is d

Which is easier to identify direct or indirect characterization? why