How can organizations improve customer service

Derek's mother had a busy day ahead of her. she asked derek to by going to the store and buying groceries. "we need bread, milk, cheese and other things," she said. "don't forget to take the list. i know how forgetful you are." derek agreed to do the shopping, but after his mother left, he quickly forgot about his promise. several hours later, he remembered. he ran out the door and headed to the store. he forgot to take the shopping list. when he returned home, derek unloaded the groceries. he had carefully packed the dairy products and vegetables in one bag. the bread and canned goods were packed in the other. he reached into the first bag and took out beans, broccoli, butter and cheese. he put them neatly into the refrigerator. then he put away the bread and soup. when his mother came home, she opened the refrigerator and frowned. 1 select the correct answer. read the passage. then choose the best prediction of what will happen next. a. derek's mother tells him that he forgot to buy milk. b. derek's mother tells him he bought the wrong kind of milk. c. derek's mother tells him that she bought the milk.

What is the climax of chapter 2 of the the sound and the fury? a. the compsons sell their plot of land to send quentin to harvard. b. quentin drops out of school. c. quentin commits suicide. d. caddy gets pregnant.

Read the following excerpt from "dark tower" by claude mckay before you choose your answer. "we shall not always plant while others reap the golden increment of bursting fruit, nor always countenance, abject and mute, that lesser men should hold their brothers cheap; not everlastingly while others sleep shall we beguile their limbs with mellow flute, not always bend to some more subtle brute. we were not made eternally to weep. the night, whose sable breast relieves the stark, white stars, is no less lovely being dark; and there are buds that cannot bloom at all in light, but crumple, piteous, and fall. so in the dark we hid the heart that bleeds, and wait, and tend our agonizing needs." in context, the expression "the night, whose sable breast relieves the stark,/ white stars, is no less lovely being dark; " is best interpreted as a. the light of the stars overpowers the black of night b. the black of night overpowers the light of the stars c. black and white contribute equally to the beauty of the night sky d. black and white continuously compete for prominence in the night sky