Draw a distinction between barriers to communication and misconceptions about communication.

The difference between communication barriers and misconceptions about communication lies in the type of impossibility faced by the sender and receiver of the message when trying to establish effective communication.

Thus, communication barriers are objective and constant, being an external and insurmountable limitation in the immediate that makes understanding between the parties difficult or impossible. An example of a communication barrier is the difference in languages between the subjects, or the case of a deaf-mute person versus a person with normal hearing capacity.

On the other hand, misconceptions about communication are subjective and can be circumvented through different mechanisms, being limitations that can be resolved if both parties try to position themselves objectively in the communication. A clear example of a misconception about communication is the use of ambiguous words in a speech, which lead to error in the interpretation of the listener.

since it is asking for her reaction to elnora's trouble at school you can rule out any answers with a positive response (b). then you can rule out (d), this is because it does not show the mother's reaction but the daughter's response. that leaves you with two options (a) and (c), by looking at the options you can rule out (c) because it isn't referring back to elnora's issues at school.