Identify which step applies in improving self-concept Dana asked her coworker Michelle to give her opinion about Dana's manner with customers.
*acknowledging faults
*identifying areas in need of improvement
*setting realistic goals
self-monitoring for cues
*Type here to search

i think it is acknowledgeing faults not sure tho

Acknowledging Faults

Explanation: The first step in improving our self-concept is to acknowledge that our self-perceptions are often incorrect. We are not always aware of our own faults. We tend to be more understanding of ourselves when we fail than we are with others when they fail. We are drawn to others who affirm our self-concept, whether it is right or wrong.

there is no passage what do you mean?

give me the passage and i will answer your question