Scenario 2
A member of the same child care centre lodges a complaint that the toilets are always dirty. There is always paper on the floor and toilets that are out of order.
She feels strongly that if it is not rectified, she will cancel withdraw her three children and she is being quite aggressive towards you regarding this matter.
question:
write a half page report that you could provide to your supervisor which identifies and recommends ways to improve customer service in the centre based on the complaints you have received.

plz help i need to write half a page

Here I go then...

Explanation:

I have recently received multiple complaints about the hygienic situation in regards to the bathroom. Many complaints have been filed detailing that several toilets are out of service,  toilet paper can be found on the floor, and the general level of cleanliness in the bathroom is unacceptable. Multiple parents have been threatening to withdraw their children due to these sanitary issues. I recommend rectifying these issues immediately. Hiring a janitor would yield the most results, although since it isn't cost effective, I recommend adding a small bonus in staff wages for doing a cleanup of the bathroom as part of their daily routine.

the correct answer is a "it describes nora and mrs. linde's relationship". opcions b and d are not related to the content of the passage in any way. option c could be appropiate but it does not fully capture the effect of the dialogue, while option a is quite appropiate, since the dialogue not only exemplifies the relationship between the characters, but it also captures the effect in the excerpt. we get to know that mrs linde bosses around and already knows nora.

5

explanation: 4