How does the resolution of "Thank you, Ma'am" best help readers to understand the theme, or the message, of the story? (5 points) Group of answer choices The characters are introduced and the major conflict is presented. This is the part of the story in which readers observe how characters react to events. At the end of the story, readers learn that people are often different than they might first appear. At the conclusion, readers understand that this young boy and this woman have shared an important experience.

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do you have more to the question?

the pronoun reference replaces a noun, but you have to make sure there's no room for confusion.

in the first sentence "her" could be referring to shely or to the sister. the answer there is "shelly called her sister and told her about the new baby."

in the second sentence "it" could be referring to the roof or the floor. the answer there is "since the roof leaks on the family room floor, we need to repair the roof."