When the verbal message and the body language are in conflict with each other, . A. the listener should request the message be put in writing B. the words carry the message; the body language is noise C. the words are more important than the body language D. the receiver of the message will rely more on the body language than on the words E. the listener relies on the verbal intonation of the message

B. the receiver of the message will rely more on the body language than on the words.

Explanation:

Communication is a way or means by which we relate with other people. This can be carried out with or without the use of words.

There are two types of communication.

a. Verbal communication: This is a type of communication whereby we express ourselves, our thoughts and feelings as well as relating to other people using words.

b. Non verbal communication: This is a type of communication whereby we can give expression to our thoughts as well as relate with other people without the use of words.

An example of non verbal communication is the Body language. Body language helps us to express correctly and truthfully how we feel about a person, a conversation, a movie, an object e.t.c.

Body language can be used either consciously or unconsciously. Body language when used in conversations can make the other person feel relaxed or not relaxed.

Body language can be expressed in form of eye contact, the way we sit, the gestures we make, the way we move our hands during discussion, facial expressions e.t.c.

Sometimes when we make use of verbal communication to communicate, body language can be used as well.

There are times when a verbal communication and body language are not in agreement and they seem to contradict each other, the receiver of the message will rely more on the body language than on the words.

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