If you were to notice a young woman leaving a restaurant because she saw the cook being careless, sloppy, and unclean, you could likely empathize with her experience. Noticing things that people see and hear can be especially helpful for understanding when one is developing an empathy map that describes a customer experience.

- What they perceive and do.

Explanation:

An empathy map is described as a collective tool that is used for obtaining a deeper awareness or insight to the customers and form an overview of their experiences that helps to understand the needs of the customers and design the products or services accordingly.

As per the question, the observation of things that how people view and hear could be really beneficial to understand that 'what they perceive and do' while developing an empathy map. This kind of evaluation or assessment of consumer's behavior, response, or reaction on a particular experience assists to understand their needs and requirements in order to synthesize them to frame the design.

1. read the following excerpt from franklin d. roosevelt's "fireside chat 19":

on the other side of the picture, we must learn also to know that guerilla warfare against the germans in, let us say serbia or norway, us; that a successful russian offensive against the germans us; and that british successes on land or sea in any part of the world strengthen our hands.

remember always that germany and italy, regardless of any formal declaration of war, consider themselves at war with the united states at this moment just as much as they consider themselves at war with britain or russia. and germany puts all the other republics of the americas into the same category of enemies. the people of our sister republics of this hemisphere can be honored by that fact.  

the true goal we seek is far above and beyond the ugly field of battle. when we resort to force, as now we must, we are determined that this force shall be directed toward ultimate good as well as against immediate evil. we americans are not destroyers — we are builders.

analyze the effectiveness of this excerpt. how does it function within the speech as a whole? how does the structure of the excerpt to convey the speech's purpose and key points? support your argument with evidence from the speech. (10 points)

the knight would die while giong on a quest.