Match each question to the correct strategy for delivering a negative message. -sending the fifth reminder to a customer about overdue subscription fees for a service -informing employees about the closing of office in the region -encouraging customers to read the special clause related to a store's refund policy -informing a long -serving product manager that her job at the company has been eliminated. Direct Strategy or. Indirect Strategy

Which is the best paraphrase of the text? the capability of a bicycle makes some people want to go very fast and others to go very slow. as long as you are careful, feel free to ride like the wind. when feeling brave on a bicycle you should ride fast, but when feeling afraid riding slow is wise. if you are unable to coast, it is pointless to even ride. if you’re going to ride a bicycle, you should throw caution to the wind and take over the road, swerving where you like and taking full advantage of your ride. it’s a real joy to be able to ride a bicycle, where you have the choice of going as fast or as slow as you like, using as much courage as you feel like using.

Part b: which phrase from the text best support the answers to part a? a. “i don't want to talk to somebody when i go check in at an airport. i just either download the boarding pass to my phone or walk up to a kiosk and get it.” (paragraph 8) b. “you do not have to go far to find someone who disagrees with andrew mcafee, just around the corner to the office of another person at the same university.” (paragraph 11) c. “the set of things that machines do not do like humans is innumerable.” (paragraph 16) d. “you wonder if you're joining that long litany of voices who go down as having made the incorrect prediction one more time, but i think the facts are different this time.” (paragraph 23)

How does the reputation of the author convey authority? from ''city upon a hill''