"the expectations of task payers and utility customers are greater than before"
is the simple subject in the sentence

The difference between point of view and choice of person in a story is that "person" is the literary name given to main characters in a story, and "point of view" is the perspective from which we view the story "person" is part of a term used to describe the type of narrator (as in first-person or third-person); "point of view" is how the antagonist understands the events of a story the terms are interchangeable; there is really no difference between them "point of view" refers to the perspective from which the story is told; "person" is part of a term used to describe a type of narrator (as in first-person or third-person)

Me read the letter. dear aunt mary, you for the wonderful painting. you are so talented! i was thrilled that you chose to paint horses. you must have remembered that i was crazy about horses when i was a little kid—and i still love them. i have hung the painting in my room so that i can see it every morning when i wake up. your loving niece, celia what makes this letter appropriate for its intended audience? it is written from the third-person point of view. it is concise and impersonal. its sentence structure is varied. its language is informal.

Pronoun clearly shows what is being referred to at specific person place or thing