True or false? claim messages should include a blow-by-blow chronology of the details of the problem to adequately inform the reader of the problem.

False

Explanation:

A claim letter (also called a claim message) is a type of a persuasive letter identifying a problem with a product or service, sent by a customer to an agency or business. It may also be referred to as a letter of complaint.

When writing a claim message, you should focus on the most important facts. No unnecessary details, like a blow-by-blow chronology, are needed. You should include the reason for writing, what went wrong and what you'd like to happen. An effective claim message is written in a formal style, as anger and emotion are not an effective method of persuasion.

- "a nonrestrictive clause functions as a modifier to a noun (that is an object, person or concept). these clauses can be described by the following three options: it is set off by comas, it contains a subject and a verbs and it adds nonessential information to the sentence.

for example, in "here is bill gates, who confounded microsoft software company" we can identify "who confounded microsoft software company" as a nonrestrictive clause modifying the noun bill gates. this clause can be describes as a nonrestrictive clause because it is separated by a comma, it adds nonessential information to identify who bill gates is and it must contain both a subject (who) and a verb (confounded)."

what is the underlined word ?