9. george bernard show once said, "the problem with communication is the
illusion that it has been accomplished.” one of the goals of this unit is "to
develop speaking and listening skills to communicate effectively in collegial
discussions, identify two to three norms (set rules) you and your fellow
classmates can follow to communicate effectively.

In the paragraph box, write the main idea of the paragraph below. the best leaders are organized, efficient, and punctual. molly spencer, the president of the spanish club is just this type of leader. she keeps all of the club's folders and rosters neatly arranged. she has organized several events to students celebrate the spanish language, and her fund-raisers have several students pay for study spanish abroad programs. in addition, she's never been late to a meeting. molly spencer is the perfect example of a leader.