Ineed re-writing this statement in a similar fashion. recently at the pittsfield mall outlets location of evening shades, the management has become increasingly frustrated at its inability to motivate associates to perform the duties assigned to them. after cycling through numerous associates, it is clear that some problem must exist that is preventing new hires from understanding their duties enough to accomplish them. a survey for our associates was designed and administered to determine what the causes of the confusion could be. the results of this survey confirmed that a lack of consistent training was one contributing cause. currently, corporate permits twenty-four hours of training. however, this region permits only nine of those twenty four hours because of payroll constraints. additionally, associates appeared frustrated and confused about tasks assigned to them. one reason was found to be the lack of a common template available for managers to use when assigning store tasks. as a result, managers are left to their own devices to compose documents for assigning tasks and monitoring employee completion. the great variation in the documents used by managers was found to cause confusion among employees. to rectify these issues, two solutions are recommended: • first, a consistent training regimen totaling the corporate-allotted twenty-four hours should be implemented. • second, standard templates for in-store memoranda should implemented to improve associate performance and reduce employee turnover.