Engineering, 25.10.2019 18:43 anggar20

Universal containers has successfully implemented a large service cloud rollout for their national call center 3 months ago. one of their largest customer accounts, united automotive, has over 15,000 open cases. agents are now having trouble opening new cases for united automotive. when they try to create a case, the following error messages appear for them unable_to_lock_row they notice that this only occurs for the united automotive account. if they try to save the case again it will usually work, but the problem seems to be happening more and more often. what option should the architect recommend? a. review the account structure to split the united automotive account into multiple branchaccounts. b. review the customer service profile to ensure that they have read/write access to theappropriate case and account fields. c. review all case sharing rules and consolidate where appropriate to reduce the total number ofsharing rules. d. review all account sharing rules to ensure that the customer service team has read/write accessto the united automotive account.

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Universal containers has successfully implemented a large service cloud rollout for their national c...